Support

Downloads

Please see our Downloads page.

Warranty, returns & repair

Kitsat

30-Day Return Guarantee

For Kitsat, Kitsat Packages, and other electronic devices, we provide the following guarantee:

  • You have the right to return the product within 30 days, no questions asked. This will be an annulment of purchase, and you will be refunded after the package has been successfully imported in the origin country (Finland).

Warranty

We offer a 2-year warranty for our products.

Limitations of warranty

Our warranty does not cover external physical damage, including but not limited to falling, soaking into liquid, exposing to rain, shock, oils, hazardous or corroding chemicals, and radiation.

If the product was not assembled or disassembled using the anti-static mat and wrist wrap provided in the packaging, the warranty also excludes damage from static electricity.

Repairs and support

You can always apply for our repair service, regardless of the type of malfunction or damage. Repairs and support will be available for 4 years from the day of purchase.


Other products

No warranty or refunds is provided for other products.


Contacting us

If you have any further questions, don’t hesitate to contact us.